how we operate
No guesswork, no radio silence. Here's exactly what happens once you come on board.
the process - step by step
1. We get to know your business A proper conversation — not a form to fill in. We talk through your customers, your services, your tone of voice and what you actually want social media to do for you. This is the bit that makes everything after it work.
2. We build the plan We decide what we're going to talk about, which platforms matter for your business, and what kind of content will actually land with your customers — rather than posting for the sake of posting.
3. We create the content Branded graphics, written captions, and anything you send us — photos, offers, quick videos from your phone — turned into content that's ready to publish.
4. We keep you visible Everything is published consistently, so your pages don't go quiet for weeks because business got busy. That consistency is the whole point.
5. We check what's working We look at engagement, clicks and enquiries, and use that to shape what we post next — rather than guessing month after month.
6. We check in with you A short monthly catch-up to grab anything new — offers, news, changes — and make sure the plan still reflects where your business actually is right now.
What Working With Us Looks Like Day-To-Day
A real point of contact — you'll always know who to speak to, not a support ticket queue.
A monthly check-in call — short, focused, no wasted time.
Content sent for approval (if you want it) — some clients like to see things before they go out, others are happy for us to just get on with it. Either way works.
Straightforward reporting — plain-English updates on what's working, not a spreadsheet full of jargon.
Room to flex — offers, news or last-minute changes can be dropped in whenever you need them, not just on a fixed schedule.
what we need from you
Management works best as a two-way thing. To get the most out of it, we'll ask you for:
- A bit of time up front to get to know the business properly
- Access to photos, offers or news as they come up — even a quick phone snap is enough
- Ten minutes a month for the check-in call
- Honest feedback if something doesn't sound like you — that's how we get it right
You don't need to be a marketing expert or know what to post. That's our job. We just need enough access to your business to do it properly.
