Terms and Conditions


1. General Terms

1.1. Payment:

  • Websites: A 50% deposit is required upon commencement of website design and development. The remaining balance is due 30 days after the website goes live.
  • Coaching: Full payment for coaching sessions is required upfront.
  • Social Media Management: Monthly payments are required upfront, in advance of the service period.
  • Payments are accepted via BACS or bank transfer.
  • No refunds are provided.
  • No surcharges will be applied for late payments.
  • For websites, in the event of non-payment, we reserve the right to disable the website.
  • For social media management, if payment is not received within 7 days of the invoice due date, we will cease all work.

1.2. Ownership and Intellectual Property:

  • Websites: Upon full payment, the website becomes the property of the client.
  • Training Materials: All training materials provided to the client become their property.
  • Social Media Assets: Upon request, we will provide clients with assets created for social media management.

1.3. Confidentiality:

  • We do not handle sensitive client information requiring specific confidentiality agreements.

1.4. Client Responsibilities:

  • Websites: Clients are responsible for providing all necessary information, including but not limited to, details about their services, team, testimonials, and high-resolution logos and images.
  • Social Media Management: While there are no strict responsibilities, clients are encouraged to provide imagery and information to enhance the authenticity of social media posts.

1.5. Termination:

  • Social Media Management: Either party may terminate the social media management agreement with 30 days' written notice. Upon termination, and after full payment, we will provide clients with login information and all assets created.
  • We recommend a minimum 3-month contract for social media management.
  • There are no cancellation points for coaching or websites.


2. Specific Service Terms

2.1. Social Media Training:

  • Training sessions are conducted in person or via Zoom, depending on the client's location.
  • We offer 3-session programs (1 in-person, 2 Zoom) and 6-session programs (2 in-person, 4 Zoom). Pricing may vary based on the number of in-person sessions requested.
  • All sessions are conducted on a one-to-one basis, with the option for up to three staff members to participate at no additional cost.
  • Training deliverables are the knowledge and confidence to manage their own marketing.

2.2. Social Media Management:

  • We provide monthly reports detailing follower growth, post reach, and other relevant statistics.
  • After an initial rapport-building period of approximately one month, client approval is not required before posting.

2.3. Website Design and Development:

  • Website hosting, email setup, and domain name registration/renewal are provided through our collaborators, I See You Online Ltd (www.iseeyouonline.co.uk).
  • Website maintenance is performed on a job-by-job basis, with a quote provided and agreed upon before work commences.


3. General Provisions

3.1. Data Protection:

3.2. Liability:

  • Our liability is limited to the fees paid by the client for the services provided.
  • We are not liable for any indirect, incidental, or consequential damages.

3.3. Governing Law:

  • These Terms and Conditions are governed by the laws of England and Wales.

3.4. Amendments:

  • We reserve the right to amend these Terms and Conditions at any time. Clients will be notified of any changes.

3.5. Entire Agreement:

  • These Terms and Conditions constitute the entire agreement between the client and Social Media Academy.#


By engaging our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.